• NEMS MSO Address:
    2171 Junipero Serra Boulevard, Suite 600
    Daly City, CA 94014

    Hours of Operation:
    Monday through Friday
    8:00 a.m. to 5:30 p.m.

  • MSO Main Phone Number:
    (415) 352-5186

    Option 1: MSO Utilization Management
    •  UM Hotline: 415-352-5045
    •  For questions regarding authorizations, covered medical services, and
    inpatient concurrent reviews

    Option 2: MSO Claims Processing & Payment
    •  For questions related to claims and reimbursement

    Option 3: MSO Provider Relations
    •  For questions or concerns pertaining to provider issues, network and
    contracting inquiries, and credentialing

    Option 4: All other MSO Inquiries

  • Case Management:
    (415) 352-5179

    Language Assistance:
    (415) 352-5045

    TDD/TTY Services for deaf, hard of hearing, or speech impaired:
    1-800-735-2929

  • Member Services & Eligibility:
    For member services, please contact the member services or administrator at your primary care physician’s office.

Fill out the form below and one of our associates will be in touch with you shortly. This form is intended for general inquiries only. Inquiries with PHI should be sent via an encrypted email address to MSO-info@nems.org.

North East Medical Services Clinics
Phone: (415) 391-9686
Member Services: (415) 391-9686 ext. 8160
Website: www.nems.org

San Francisco County Clinics:

  • 1520 Stockton Street Clinic
  • 2574 San Bruno Avenue Clinic
  • 82 Leland Avenue Clinic
  • 650 Polk Street Clinic
  • 1400 Noriega Street Clinic
  • 1450 Noriega Street Clinic
  • 3431 Taraval Street Clinic
  • 1033 Clement Street Clinic

San Mateo County Clinics:

  • 211 Eastmoor Avenue Clinic, , Daly City, CA

Santa Clara County Clinics:

  • 1870 Lundy Avenue Clinic, San Jose, CA

Sutter Health Primary Care Clinics:

  • 1100 Van Ness Avenue Primary Care
    Phone: (415) 600-0140
  • 2100 Webster Street Care Center
    Phone: (415) 600-2402
  • 350 Rhode Island Street Care Center
    Phone: (415) 566-2727
  • 3838 California Street Primary Care (CPMC California Campus)
    Phone: (415) 600-0940
  • 45 Castro Street Primary Care Clinic (CPMC Davies Campus)
    Phone: (415) 600-4900
  • 899 Valencia Street Care Center
    Phone: (415) 600-6960

Mission Neighborhood Health Center
Phone: (415) 852-4080
Website: https://www.mnhc.org/

  • Mission Bernal Adult Clinic
  • Mission Bernal Pediatric Clinic

St. Anthony’s Medical Clinic:
Phone: (415) 241-8320
Website: https://www.stanthonysf.org/medical-clinic/

South of Market Health Center:

Pediatric Medical Group of San Francisco, Inc:
Phone: (415) 242-5433

Irina Khidekel, MD
Phone: (415) 752-0277

Edward Ko, MD
Phone: (415) 956-9823

Su-Mui Kuo, MD
Phone: (415) 393-6500

Diana Leykina, MD
Phone: (415) 928-0134

Thanh Tran, MD
Phone: (415) 441-4882

Maian Ye, DO
Phone: (415) 361-5086