Interpretation Services

INTERPRETATION SERVICES

Professional interpretation services are offered by NEMS to members at no cost. Telephone interpreters are available in over 100 languages for immediate needs. NEMS discourages the use of friends, family members, or minors as interpreters.

Interpretation services may be requested by completing the request form below or by calling NEMS Provider Relations at 415-352-5186 during regular business hours. Interpretation services can be provided for appointments that occur during our regular business hours, Monday to Friday from 9:00am – 5:00pm, excluding holidays.

Requests for routine appointments and in-person interpreters, including sign language interpreters, should be submitted at least 5 business days prior to the appointment during regular business hours. Please note that in-person interpretation is available in limited capacity. For urgent appointments, please reach out to us as soon as possible to schedule interpretation services.

When calling for interpretation services, please have the following information ready:

Member’s plan ID number
Language needed
Appointment date, time, and place

Requester's Information (Please provide your information so we can contact you for any questions):

Name *

First

Last

Organization *

Contact Phone Number *

Email *

Patient's Information

Patient's Name *

First

Last

Date of Birth *//

Patient Contact Number *

Health Plan ID (if applicable)

Language(s) Spoken *

Chief Medical Condition

ICD10 (if known)

Appointment Information

Date of Appointment *

Date

Time

Length of Appointment *

Office Name / Doctor's Name *

Specialty *

Office Phone Number *

Address *

Address Line 1

Address Line 2

City

State

Zip Code

Interpretation Service Information:

Select One: *

Over the Phone
In Person Sign Language (must provide office address)