Medical transportation is available for NEMS members to travel to and from their appointments for services covered by their Medi-Cal or Medicare Advantage health plan. Transportation includes visits to medical, dental, mental health, or substance use disorder appointments, and to pick up prescriptions and medical supplies.
The two types of transportation are: Non-Emergency Medical Transportation (NEMT) is transport by ambulance, wheelchair van, or litter van for those who cannot use public or private transportation, and Non-Medical Transportation (NMT) is transport by car, taxi, or public transportation to get to a medical appointment.
For further assistance on how to schedule for transportation service, please call the NEMS MSO Care Coordination hotline at 415-352-5179, Monday to Friday, 8:00 a.m. to 5:30 p.m. This service is offered at no cost to all NEMS members.