NEMS UM staff are available to members and providers during regular business hours (Monday through Friday, 8:00am – 5:30pm) by calling 1 (415) 352-5186, Option 1. To discuss UM issues and denial decisions, or to request a copy of the policies, procedures, and UM criteria, please call 1(415) 352-5186, Option 1. Individuals with hearing or speech impairments may dial 1(800) 735-2929 for TTY services. NEMS provides language assistance for members whose primary language is not English. After normal business hours, UM staff can receive secure voicemail and fax. Our fax number is 1(415) 398-2895. Messages received are returned within one (1) business day. Our staff identifies by name, title, and organization name when initiating or returning calls regarding UM issues.